inbenta.comInbenta - Artificial Intelligence | Enterprise Search | Chatbots | Ticketing

Skip to content Platform Platform Customer Interaction Platform using Symbolic AI to maximize self-service. Learn more Modules Chatbot Help customers find answers and products, solve problems, and make transactions in a conversational way. Search Deliver precise search results from one or multiple sources in a single interface. Knowledge Content Management Tool to create, manage and share your knowledge on your help site and support channels. Messenger Converts email, social and online contact into a manageable queue. Technology Symbolic AI Find out how Inbenta uses its patented technology to supercharge customer support. NLP Technology Helping computers understand humans. Lexicon Discover how a proprietary lexicon enables our NLP technology to understand human language with no training required. Solutions Uses cases Intelligent Customer Service Automation AI-Powered Search Automation HR Service Automation Industries Airlines Banking & Financial Services E-commerce Insurance Logistics Manufacturing Technology Telecommunications Travel Utilities Resources Resources Blog Read our latest articles on intelligent automation and self-service CX. Library Download our free ebooks, guides, case studies… Podcast Listen to our new podcast where CX experts discuss all things automation. Webinars Watch our webinars, live or on-demand. Get help Inbenta Academy Kickstart your AI project with the help of the Inbenta experts. Integrations Hub Connect Inbenta with an extended selection of third-party services. Developers Access all the Inbenta documentation. Help Center Learn how to use your Inbenta solutions. Demo Try for Free English Español Català Français Nederlands Deutsch Portuguese Provide Superior Customer Experience Give customers and employees stress free experiences using intelligent, conversational automation. NO training required. TRY FOR FREE Schedule a demo Preferred by leading international businesses Unlock the secret to happy customers & teams with bots that talk Human Grow search to cart revenue. Stop cart abandonment with better, quicker search answers. Reduce 80% of service and support inquiries. Automate interactions with ready to access solutions in just 72 hours. 10x ROI with 85% increased engagement rates. Increase NPS scores with improved support and resolution rates. “Our customers can now get the information they want in real time based on what they actually mean, not by what they type” Megan McCluskey, Schlage Automation that talks the talk and … learns on its own Conversational AI bots using Natural Language Processing (NLP) are the most advanced. Add Inbenta’s proprietary lexicon (hundreds of thousands of semantic relationships) and it outshines your team Chomsky. Inbenta’s bot sees past typos and misspellings, analyzes questions to understand the context, and gets at the meaning behind the words – no matter the slang or jargon. And besides for talking human instead of bot – it speaks 35 languages like a native! Always learning on the job — it’s increasing intelligence with every interaction. TRY FOR FREE Schedule a Demo See our tips and best practices to build a successful chatbot DISCOVER Get a glimpse of the Future of Customer Service through Inbenta’s new podcast series LISTEN NOW See how Inbenta helps Groupon READ MORE Optimize Customer Experience. Modernize Operational Efficiency. Manage all front line customer support and back office interactions in an easy to use interface. Communicate across all channels. Plus Voice! Seamlessly integrate with dozens of apps & SDKs Edit content Track performance & KPIs Perform gap analysis 1 Platform. 4 Modules. Chatbot. Search. Knowledge. Messenger. All the benefits of explainable AI. It’s the age of self service. Resolve customer service queries Answer complicated questions Find items filtered by multiple attributes Offer solutions to open support tickets Supply relevant FAQ to your agents INBENTA platform rates 95% accuracy! TELL ME MORE Schedule a demo “We use Zendesk for our knowledge base and Get Satisfaction for our community forum. Our clients were struggling with finding our resources because they had to search two separate sites. INBENTA solved our issue by taking both resources and displaying the search results together. Within the first week of implementing federated search the number of users and visits to our community forum increased by more than 100%. After one month we saw YOY visit growth to our community of over 500%.” Stacy Potts, MindBody How can chatbots serve your omnichannel strategy? DOWNLOAD Why Inbenta ? 0 hours of training 8 hours of training 15 years of R&D 35 supported languages 258 happy Inbenta customers 1M+ queries answered every day Say goodbye to 1 star reviews. Hello rising CSAT. Wave farewell to rising support staff costs. Welcome automation of tier 1 requests. Call hasta la vista to support backlog. Hola productive agents. Make the intelligent choice for business automation Start now Ask questions Check out our latest articles Read more A Guide to Ticketing System Basics What makes a difference between two excellent products on a market? Top-notch customer service with fluid interactions, at every step from pre-sales to post-sales. In this article, we will explore […] Top 5 Customer Experience Trends for 2021 2020 has been a challenging year for businesses all around the globe and has impacted customer service and operations.As a new year starts, the business world undoubtedly needs to find solutions in order to face… How to Leverage Chatbots for Streamlined Recruitment Efforts Job hunting is a tiring activity. And the process behind job hunting has changed for both the employee and employer. Whereas before, all it took was a CV and personal interview, it’s normal for candidates… Technology Artificial Intelligence How Inbenta Finds Answers Meaning-Text Theory Semantic Clustering Languages Best AI Chatbot Verticals Airlines Banking & Financial Services E-Commerce Insurance Logistics Manufacturing Technology Telecommunications Travel Utilities Inbenta About Inbenta Contact Offices Careers Compliance Security Login Follow us Privacy Policy Cookie Policy © Copyright 2021 Inbenta Technologies Inc. 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